Version 1.2.4 — Effective 30 August 2026
The marketplace at print3d.works is operated by P3D Works Pty Ltd (ACN 700 291 701, ABN 91 700 291 701), trading as P3D Works ("P3D Works", "we", "us"). This policy explains how we collect, hold, use and disclose personal information. We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We collect most information directly from you when you register, complete your profile, save an address, upload a file, create a request or listing, submit a quote, place an order, contact us or change your preferences. We also collect technical information automatically when you use the Platform, and receive authentication information from Auth0 and enabled social-login providers and payment/onboarding information from Stripe. Account details are needed to create and secure an account; delivery information is needed to ship an order; and payment or seller-onboarding information is needed to buy or sell through the Platform. Optional public-profile fields (such as display name, profile image, bio and state), address autocomplete and optional notifications are not required, although choosing not to provide information may mean a related feature is not available.
We share only what is reasonably necessary for the purposes above. A buyer's name and delivery address are made available to the fulfilling seller only after payment has cleared, through an authenticated shipping-label download for the order. Sellers must use this information only to fulfil the order. Buyers may see the seller's public profile and shipping/tracking information. We do not sell personal information. We may disclose information to our service providers, professional advisers, regulators, law-enforcement bodies where required or permitted by law, and a purchaser of our business where permitted by law.
Some providers may receive or process information outside Australia, including in the United States and other countries where they or their authorised subprocessors operate. We will maintain a provider and data-location register, update this policy before enabling a provider or feature that materially changes overseas disclosures, and take reasonable steps to use providers with appropriate privacy and security safeguards.
We retain account information while your account is active and then only as needed for the purposes above. You can delete saved addresses in the Platform; deleted addresses are removed from active use. Buyer and sender addresses are removed from the live order record 30 days after delivery, including if an order is later disputed. Order, payment, dispute, security and accounting records may be retained for at least 5 years, and invoice records may be retained for up to 7 years, to meet tax, audit, legal and dispute obligations. Uploaded model files are automatically deleted after 5 years; security-quarantine copies expire much sooner. Backups and records that we must retain may persist for a limited period after an account-deletion request.
You may ask to access or correct personal information we hold about you, or ask us to delete information where we no longer need or are not required to retain it. Please email [email protected] with enough information to identify your account and request. We may need to verify your identity before responding. We aim to respond within 30 days. You may use account settings to update your profile, saved addresses and email preferences where those features are available.
We use essential browser storage and cookies to operate the Platform, including to maintain login state and remember a request-form preference. Google Analytics 4 loads through Google Tag Manager when you visit the Platform. Google may set or read analytics cookies and process campaign parameters, device and usage information to help us understand campaign and website performance. You can limit analytics using your browser's cookie and privacy controls or a content blocker; doing so does not affect core Platform functionality.
We may update this policy as our practices or the law changes. We will publish the revised version and effective date here and, for material changes, give reasonable advance notice by email or through the Platform where practicable.
For an enquiry, access/correction request or privacy complaint, email [email protected] with the subject line “Privacy request” or “Privacy complaint”. Please describe the issue and include relevant dates, your account email and the outcome you seek. We will acknowledge your complaint, investigate it and provide a written response within 30 days where practicable.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.